TERMS OF USE

TERMS & CONDITIONS

You should read these terms and conditions carefully before using this website (the Site).

If you do not agree with or accept any of these terms and conditions, you should cease using the Site immediately.

If you have any questions about the Site, please contact us using the details shown below:

e-mail: info@quantumlegal.co.uk. E-mails will be responded to Monday to Friday: 9am to 5pm.

Please note that no sale of products or services takes place on this website. Any agreement to provide legal services will be governed by separate terms and conditions in addition to these terms and will be provided to you separately. If we enter into an agreement with you to provide legal services, you will have the right to cancel your instructions within 14 days, as set out in our cancellation notice.

About us

Quantum Legal Limited is a company registered in England under number 07006844, registered address: Bridgeman House, 77 Bridgeman Street, Bolton, BL3 6BY. Quantum Legal Limited is authorised and regulated by the Solicitors Regulation Authority (SRA). Our SRA registration number is 518885.

We maintain professional indemnity insurance in accordance with our regulatory obligations as imposed by the SRA. Details of our professional indemnity insurance are available for inspection at our offices and/or on request.

Availability, accessibility and conditions of use

While we make every effort to ensure that the Site is available, we do not represent, warrant or guarantee in any way the Site’s continued availability at all times or uninterrupted use by you of the Site. We reserve the right to suspend or cease the operation of the Site from time to time at our sole discretion.

We seek to make the Site as accessible as possible. If you have any difficulties using the Site, please contact us at info@quantumlegal.co.uk. If you would like these Terms in another format (for example: audio, large print, braille) please contact us.

As a condition of your use of the Site, you agree:

  • not to use the Site for any purpose that is unlawful under applicable law, or prohibited by these terms and conditions; and
  • not to defame or disparage anybody in a manner which is obscene, derogatory or offensive; and
  • to be responsible for ensuring that your use of the Site is consistent with all applicable laws and regulations.

We reserve the right to prevent or suspend your access to the Site if you do not comply with any part of these terms and conditions or any applicable law.

Your privacy and personal information

Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our privacy policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities in the event you have a query or complaint about the use of your personal information.

Cookies and other information-gathering technologies

We use necessary cookies to make our site work. Cookies are small text files placed on your device when you use our website. Necessary cookies enable core functionality such as security, network management, and accessibility. You may disable these by changing your browser settings, but this may affect how the website functions. For more detailed information about the cookies we use, please see our Privacy notice.

Ownership, use and intellectual property rights

The Site and all content within the Site is owned and operated by us and/or our licensors. We and our licensors reserve all rights.

The Site is for your personal and non-commercial use. You may not modify, copy, distribute, transmit, display, revise, perform, reproduce, publish, license, deep-link, create derivative works from, transfer, or sell any information or content obtained from the Site unless expressly authorised by us.

Any intellectual property rights (including without limitation all patents, copyright, database rights and trademarks (whether registered or unregistered)) subsisting in any content or material on the Site belong to us and/or our licensors. All rights are reserved for the benefit of ourselves and/or our licensors. Nothing in these terms and conditions grants you any rights in the Site or the content within the Site.

Disclaimers

While we use reasonable efforts to include accurate and up-to-date information on the Site, we do not represent, warrant or promise (whether express or implied) that any information is or remains accurate, complete and up to date, or fit or suitable for any purpose. Any reliance you place on the information on the Site is at your own risk. Nothing in these terms and conditions shall operate to prejudice any mandatory statutory requirement or your statutory rights.

Content on the Site is provided for your general information purposes only and to inform you about us and our products and news, features, services and other websites which may be of interest. It does not constitute technical, financial, or legal advice or any other type of advice and should not be relied on for any purposes.

Hyperlinks and third-party sites

The Site may contain hyperlinks or references to external third-party websites. Any such hyperlinks or reference is provided for your convenience only. We have no control over third-party websites and accept no responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third-party website does not constitute an endorsement of such third party’s website, products or services. Your use of a third-party site may be governed by the terms and conditions of that third-party site.

Equality and diversity

We are committed to promoting equality and diversity in all our dealings with clients, third parties and employees. Please contact us if you would like a copy of our Equality and diversity policy.

Warranties and limitation of liability

You agree that your use of the Site is on an 'as is' and 'as available' basis. Consequently, we make no representations, warranties, conditions or other terms (whether express or implied) in relation to the provision of the Site, including without limitation as to completeness, accuracy and currency or any content and information on the Site, or as to satisfactory quality, or fitness for particular purpose.

To the maximum extent permitted by applicable law and our professional obligations, we exclude all liability (whether arising in contract, tort, breach of statutory duty or otherwise) which we may otherwise have to you as a result of:

  • any error or inaccuracies in any information or material within or relating to the Site;
  • the unavailability of the Site for whatsoever reason; and
  • any representation or statement made on the Site.

Under no circumstances shall we be liable to you for any loss or damage suffered (including without limitation direct or indirect losses) arising from your use of, or reliance on, the Site.

We do not exclude or limit our liability for death or personal injury arising from our negligence, for any fraudulent misrepresentation made by us on the Site or for any other statutory rights which are not capable of being excluded.

Indemnity

If you are in breach of any of these terms and conditions, you agree to indemnify and hold us harmless in respect of any costs, expenses, claims, proceedings, actions, losses, damages or liabilities incurred by us in relation to or arising from such a breach.

Variation

We reserve the right to vary these terms and conditions from time to time without notifying you. By continuing to use and access the Site you agree to be bound by any variation made by us. It is your responsibility to check these terms and conditions from time-to-time to verify such variations.

Governing law and jurisdiction

These terms and conditions are governed and construed in accordance with the laws of England and Wales and you consent to the exclusive jurisdiction of the courts of England and Wales.


COMPLAINTS

We are committed to providing legal services of the highest standard and part of that commitment involves encouraging you to complain if you feel that we have not met the high standards that we have imposed upon ourselves. Whilst we expect that you will be satisfied with our work, if you feel that you have cause for criticism or complaint in respect of any aspect of the service provided by this firm to include a complaint about our bill, you are entitled to complain and we would invite you to address your complaint initially, in writing or by telephone on 01204 584 062 for immediate consideration so that any appropriate action can be taken without delay.

On receipt of your complaint we shall automatically invoke the firm’s Complaints Procedure which includes writing to you to notify you of how the complaint will be handled and within what timescales you will be given an initial or substantive response and thereafter we shall conduct an internal investigation handled by a senior member of the firm resulting in a full written response to you in compliance with the firm’s Complaints Procedure.

On occasions, we may invite you to attend a meeting to explain the outcome of our investigation in more detail, in an effort to ensure that you will receive an adequate summary of the steps taken to resolve any problems. We emphasise that any such complaint or criticism will be regarded as an opportunity to improve our service both to you and to other clients.

However, on concluding our investigations into your complaint, if you remain dissatisfied with the outcome, you have the right to complain to the Legal Ombudsman so long as the complaint is made within 6 months of you receiving our final response to your complaint or up to 6 years from the date of the act / omission giving rise to your complaint or 3 years from when you should have known about the complaint. Ordinarily the act or omission complained of or the date of your awareness of this must have been after 5th October 2010. You can contact the Legal Ombudsman via their website at www.legalombudsman.org.uk or by e-mail to enquiries@legalombudsman.org.uk or in writing to P. O. Box 6806, Wolverhampton, WV1 9WJ.

A complaint can also be made to the Solicitors Regulation Authority (SRA). A complaint to the SRA can be made to: Solicitors Regulation Authority, The Cube, 199 Wharfside Street, Birmingham, B1 1RN in writing or via email to report@sra.org.uk.

A copy of the firm’s Complaints Procedure is available upon request from our offices and we shall handle any complaint promptly, fairly and effectively in accordance with the firm’s Complaints Procedure.