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FAQs

Making a claim is often a completely new experience that can leave you with more questions than answers, so to help you find the information you need, here are some of the most common queries from our customers…

Do I keep 100% of my compensation?

Under the new guidelines brought in by the Government on 1st April 2013, unfortunately not.  Fees for the insurance cover for the claim as well as the contribution towards your solicitors costs will be deducted from your compensation award.

With PPI claims, Quantum Legal charge 25% for successful claims on a No Win No Fee* basis.

What happens if I lose?

If you lose, you will not be asked to pay a penny as under the terms of our solicitors’ No Win No Fee* scheme.

In personal injury cases they will take out insurance to pay the other side’s costs and all expenses incurred on you behalf which will be at no cost to you as it is a self-insured and deferred policy.

In PPI cases, no fees are due if you lose.

Can I still claim if the accident happened a long time ago?

The general rule is you must commence court proceedings within three years from the date of the accident. If you were below the age of 18 at the time of the accident, you must start court proceedings within three years from your 18th birthday.

It is important to seek legal advice as soon as possible if you think you can make a claim  to avoid missing the three year time limit, after which you will be unable to make a claim.

How long will my claim take?

Our solicitors specialise in  personal injury cases and always aim to achieve the best results without delay. Cases differ depending on their specific facts and circumstances. Your solicitor will give you an estimate of how long your claim will take.

Is there lots of paperwork to fill out?

No; in fact, most of the details required to pursue your claim will be taken from you by us over the phone. Dealing with the paperwork is our job but you will be asked to check that all the information recorded is accurate.

Will I need to go to the solicitors’ office?

Your solicitor can generally deal with your case by post, telephone or email. However, if you wish to meet with your solicitor to discuss any aspect of your case, you can arrange a meeting with them, when they will be happy to discuss matters with you.

Will I need to go to court?

In most cases, there is no need to attend court, due to the fact that a settlement is usually  achieved through negotiations between your solicitor and the other side’s insurance company.